n this lecture I demonstrate how to access Cases in Salesforce1. I demonstrate the functionality of the Feed, Details and Related tabs for cases. I cover object-specific actions for Cases in Salesforce1. I demonstrate creating a new case and following it in Chatter from my phone.
I also cover how to delete a case. Related cards for the Account and Contact on a Case is also covered. I also show you how to access Cases from an account, to give you a holistic view of your Case Management for an account from your phone.
I also demonstrate how to re-open a closed case.
This lecture is rounded out with Case Analytics by visiting various reports and dashboards related to Cases in Salesforce1. I demonstrate how to access the underlying report that a dashboard is deriving its data from, and data sorting.
In this lecture, I get you started with the proper Salesforce1 configuration sequences and tasks.
This lecture discusses how to set up users' access to Salesforce1 from their user account.
You can create Global Actions that can be used in Salesforce1. This lecture walks you through how to create Global Actions.
