Escalation Rules can be used to dynamically re-assign cases to other users or queues after a specified time has passed. I demonstrate how to edit and update case escalation rules and how to monitor pending actions related to escalation rules.
In this lecture I demonstrate the Debug Log. I show you how to set a Trace Flag on a user, specify the time range to monitor the users actions and how to view debug log results. We also create another Debug Level.
In this lecture I introduce you to the Developer Console, and various ways how it can be used.
In this introductory lecture, I prepare you for the User Interface section of the course.
