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Mike Wheeler has taught over 135,000 students how to use the Salesforce platform and pass a multitude of Salesforce Certification Exams.
Escalation Rules can be used to dynamically re-assign cases to other users or queues after a specified time has passed. I demonstrate how to edit and update case escalation rules and how to monitor pending actions related to escalation rules.
In this lecture I demonstrate the Debug Log. I show you how to set a Trace Flag on a user, specify the time range to monitor the users actions and how to view debug log results. We also create another Debug Level.