Live stream preview

Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Up Next in Salesforce Certified Platform App Builder

  • Visualizing Approval Processes with t...

    In this lecture we visualize the approval process that we created in the previous lecture. This is accessed by clicking the View Diagram button from the detail page for the Approval Process, which launches the Process Visualizer.

  • Ownership Automation via Assignment R...

    In this lecture I walk you through creating Assignment Rules, which can be used to automate ownership designations within Salesforce.

  • Ownership Re-Assignment and Alerts vi...

    Escalation Rules can be used to dynamically re-assign cases to other users or queues after a specified time has passed. I demonstrate how to edit and update case escalation rules and how to monitor pending actions related to escalation rules.