In this Knowledge Area of the exam, you will need to:
Determine business strategies, goals, initiatives, and challenges to define the scope of business analysis.
Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state.
Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
Apply the implementation lifecycle for planning business analysis activities.
Analyze the customer's Salesforce environment to identify opportunities and constraints.
Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business.