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Adding the Knowledge Component to the Console

Salesforce Certified Advanced Administrator - Part 2 • 3m 15s

Up Next in Salesforce Certified Advanced Administrator - Part 2

  • Case Teams

  • Additional Support Features

    Resources:
    Set Up Escalation and Entitlements (Trailhead) - https://trailhead.salesforce.com/en/content/learn/projects/set-up-case-escalation-entitlements?trailmix_creator_id=strailhead&trailmix_id=prepare-for-your-salesforce-advanced-administrator-credential

    Omni-Channel (Trailhead) - https...

  • Data Management Introduction