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Salesforce Certified Advanced Administrator • 4m 3s

Resources:
Set Up Escalation and Entitlements (Trailhead) - https://trailhead.salesforce.com/en/content/learn/projects/set-up-case-escalation-entitlements?trailmix_creator_id=strailhead&trailmix_id=prepare-for-your-salesforce-advanced-administrator-credential

Omni-Channel (Trailhead) - https://trailhead.salesforce.com/en/content/learn/modules/omni-channel-lex?trailmix_creator_id=strailhead&trailmix_id=prepare-for-your-salesforce-advanced-administrator-credential

Live Agent Chat and Communities (Trailhead) - https://trailhead.salesforce.com/content/learn/projects/build-a-community-with-knowledge-and-chat?trail_id=communities

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