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Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Case Assignment Rules

    Case Assignment Rules can be configured to automatically assign cases to users or queues based upon criteria which you define. You can also reorder the evaluation of your rule entries for case assignments as well.

    Set Up Assignment Rules -

  • Support Settings

    In this lesson we go over the various Support Settings you can enable or disable in Salesforce.

  • Case Queues

    A queue is used to prioritize, distribute and assign records to a collection of users. Prioritize, distribute, and assign records to teams who share workloads. Access queues from list views. Queue members can jump in to take ownership of any record in a queue. They’re available for cases, contact...