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Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Case Record Types

    Before you can create Case Record Types, you will have to have created one or multiple Support Processes to associate them with. Since we previously created those Support Processes, we are now ready to dive into creating Case Record Types. As a matter of best practice, it is always advisable that...

  • Creating and Revising Status Picklist...

    You can add and revise the Status picklist values on the Case object via the Object Manager and going to Fields and Relationships. But you don't go to Picklists Available for Editing from the Case Record Type in order to show or hide those desired Status designations. You do that via the Support ...

  • Editing Case Page Layout Assignments

    In this lesson we work through changes the page layout assignments for Case Page Layouts, by Record Type.