The third and final process available in Setup is Support Processes. You can create multiple Support Processes inside of Salesforce. These Support Processes can be used to control and vary the Status designations available across different types of Cases. You will first create your Support Processes and then introduce Case Record Types to associate them with.
Before you can create Case Record Types, you will have to have created one or multiple Support Processes to associate them with. Since we previously created those Support Processes, we are now ready to dive into creating Case Record Types. As a matter of best practice, it is always advisable that...
You can add and revise the Status picklist values on the Case object via the Object Manager and going to Fields and Relationships. But you don't go to Picklists Available for Editing from the Case Record Type in order to show or hide those desired Status designations. You do that via the Support ...
In this lesson we work through changes the page layout assignments for Case Page Layouts, by Record Type.
