Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

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    Data Categories are hierarchical classification of articles that are controlled by the system administrator. Articles are tagged to Data Categories in a way that is similar to tagging a blog post with keywords.

    Resource:
    Knowledge Data Categories Best Practices - Knowledge Article - https://help...

  • Importing Articles to Salesforce Know...

    In addition to writing Knowledge Articles individually, you can also mass import them. In this lesson I walk through the process of importing Knowledge Articles into your Salesforce instance.

  • Salesforce Communities Introduction

    In this introductory lesson I introduce you to Salesforce Communities.