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Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Email to Case

    Use Email-to-Case to automatically turn customer emails into cases, so your agents can quickly track and resolve their issues.

    There are two versions of Email-to-Case:

    On-Demand Email-to-Case, which uses Salesforce Apex email services
    Email-to-Case, which uses an agent on your machine
    Each vers...

  • Web-to-Case

    You can create Web-to-Case forms in Salesforce that can be embedded into a website. Whenever a website visitor fills in a web-to-case form on your website, what they enter and submit flows into Salesforce as a new case record. In this lesson I demonstrate how to create a web-to-case form, and gen...

  • Case Assignment Rules

    Case Assignment Rules can be configured to automatically assign cases to users or queues based upon criteria which you define. You can also reorder the evaluation of your rule entries for case assignments as well.

    Resource:
    Set Up Assignment Rules - https://help.salesforce.com/articleView?id=cre...

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