In this lesson we assign the Service Cloud Feature License to users.
Welcome to Part 3 of my Salesforce Certified Admin course series, in Lightning! This course covers these Knowledge Areas:
Service and Support Applications
Activity Management and Collaboration
If you haven’t already completed Part 1 and Part 2 of this course series, I encourage you to do that first.
Also be sure to reference the Admin Exam Outline from Salesforce here https://trailhead.salesforce.com/en/help?article=Salesforce-Certified-Administrator-Exam-Guide#outline
Let’s get started with learning more about Service and Support Applications!