In this lesson we assign the Service Cloud Feature License to users.
Welcome to Part 3 of my Salesforce Certified Admin course series, in Lightning! This course covers these Knowledge Areas:
Service and Support Applications
Activity Management and Collaboration
Data Management
If you haven’t already completed Part 1 and Part 2 of this course series, I encourage you to do that first.
Also be sure to reference the Admin Exam Outline from Salesforce here https://trailhead.salesforce.com/en/help?article=Salesforce-Certified-Administrator-Exam-Guide#outline
Let’s get started with learning more about Service and Support Applications!
In this lesson I introduce you to the Service Console app and setting the Service Cloud User on your user account.
In this lesson I provide an overview of effective Case Management in Salesforce. I also cover the core features and functions of the Service Cloud.
The third and final process available in Setup is Support Processes. You can create multiple Support Processes inside of Salesforce. These Support Processes can be used to control and vary the Status designations available across different types of Cases. You will first create your Support Proces...
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