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Assigning the Service Cloud Feature License to Users

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Course 3 Introduction and Assigning the Service Cloud Feature License to Users

Salesforce Certified Administrator - Lightning Experience - Part 3 • 1m 54s

Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Assigning the Service Cloud Feature L...

    In this lesson I introduce you to the Service Console app and setting the Service Cloud User on your user account.

  • Case Management Overview - Core Case ...

    In this lesson I provide an overview of effective Case Management in Salesforce. I also cover the core features and functions of the Service Cloud.

  • Support Processes

    The third and final process available in Setup is Support Processes. You can create multiple Support Processes inside of Salesforce. These Support Processes can be used to control and vary the Status designations available across different types of Cases. You will first create your Support Proces...

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