Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Enabling Salesforce Knowledge

    Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports.

    Resource:
    Salesforce Knowl...

  • Adding Knowledge to the Service Console

    Once you have enabled Knowledge in Salesforce, you can then add Knowledge to Service Console apps.

  • Knowledge Record Types and Page Layouts

    You can create Record Types on the Knowledge object. This enables you to assign different page layouts for Knowledge Articles by Profile.