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Versioning and Publishing of Knowledge Articles

Salesforce Certified Administrator - Lightning Experience - Part 3 • 10m

Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Using Knowledge Articles While Workin...

    In this lesson we work through how to use Knowledge Articles while working with cases.

  • Solutions vs. Knowledge

    In this lesson I compare and contrast Salesforce Solutions and Salesforce Knowledge.

    Resource:
    Solutions Overview - https://help.salesforce.com/articleView?id=sol_def.htm&type=5

  • Creating Data Categories for Knowledg...

    Data Categories are hierarchical classification of articles that are controlled by the system administrator. Articles are tagged to Data Categories in a way that is similar to tagging a blog post with keywords.

    Resource:
    Knowledge Data Categories Best Practices - Knowledge Article - https://help...

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