Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Using Knowledge Articles While Working Cases

Salesforce Certified Administrator - Lightning Experience - Part 3 • 2m 48s

Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Solutions vs. Knowledge

    In this lesson I compare and contrast Salesforce Solutions and Salesforce Knowledge.

    Resource:
    Solutions Overview - https://help.salesforce.com/articleView?id=sol_def.htm&type=5

  • Creating Data Categories for Knowledg...

    Data Categories are hierarchical classification of articles that are controlled by the system administrator. Articles are tagged to Data Categories in a way that is similar to tagging a blog post with keywords.

    Resource:
    Knowledge Data Categories Best Practices - Knowledge Article - https://help...

  • Importing Articles to Salesforce Know...

    In addition to writing Knowledge Articles individually, you can also mass import them. In this lesson I walk through the process of importing Knowledge Articles into your Salesforce instance.

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