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Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Web-to-Case

    You can create Web-to-Case forms in Salesforce that can be embedded into a website. Whenever a website visitor fills in a web-to-case form on your website, what they enter and submit flows into Salesforce as a new case record. In this lesson I demonstrate how to create a web-to-case form, and gen...

  • Case Assignment Rules

    Case Assignment Rules can be configured to automatically assign cases to users or queues based upon criteria which you define. You can also reorder the evaluation of your rule entries for case assignments as well.

    Set Up Assignment Rules -

  • Support Settings

    In this lesson we go over the various Support Settings you can enable or disable in Salesforce.

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