Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Adding a Path to the Case Lightning Page Layout

Salesforce Certified Administrator - Lightning Experience - Part 3 • 8m 46s

Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Service Console Customization

    In this lesson I walk you through how to customize the Service Console in Lightning.

  • Email to Case

    Use Email-to-Case to automatically turn customer emails into cases, so your agents can quickly track and resolve their issues.

    There are two versions of Email-to-Case:

    On-Demand Email-to-Case, which uses Salesforce Apex email services
    Email-to-Case, which uses an agent on your machine
    Each vers...

  • Web-to-Case

    You can create Web-to-Case forms in Salesforce that can be embedded into a website. Whenever a website visitor fills in a web-to-case form on your website, what they enter and submit flows into Salesforce as a new case record. In this lesson I demonstrate how to create a web-to-case form, and gen...