In this lesson we work through changes the page layout assignments for Case Page Layouts, by Record Type.
Once you create a Path on the Case object, it is not automatically added to the page layout in Lightning Experience. You need to edit the Lightning Page using the Lightning App Builder and add a Path component to your Lightning page. Once you have added the Path you will want to activate it and a...
In this lesson I walk you through how to customize the Service Console in Lightning.
Use Email-to-Case to automatically turn customer emails into cases, so your agents can quickly track and resolve their issues.
There are two versions of Email-to-Case:
On-Demand Email-to-Case, which uses Salesforce Apex email services
Email-to-Case, which uses an agent on your machine
Each vers...
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