Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Business Hours

    Salesforce Business Hours can be set and tie into Entitlements in Salesforce.

    Resource:
    Set Business Hours - https://help.salesforce.com/articleView?id=customize_supporthours.htm&type=5

  • Case Teams

    You can create Case Teams to help groups of people work together to solve cases. Before you create case teams, define team roles.

  • Case Closure Configuration

    You can configure the case closure process in Salesforce. In this lesson I run you through case closure configuration.