Enjoy unlimited access to all of Mike Wheeler's training courses and content as a Mike Wheeler Media+ subscriber. Learn on-demand and on-the-go with our state-of-the-art learning platform. Mobile apps included in your subscription as well!
Mike Wheeler has taught over 135,000 students how to use the Salesforce platform and pass a multitude of Salesforce Certification Exams.
In this lesson I show you how to create a Quick Action on the Case object to close a case in Lightning. We also set up predefined values for our quick action. Once that is done, we edit the Case page layouts to include our action.
Create a Close Case Quick Action - https://help.salesf...
Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports.