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Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Creating a Close Case Quick Action

    In this lesson I show you how to create a Quick Action on the Case object to close a case in Lightning. We also set up predefined values for our quick action. Once that is done, we edit the Case page layouts to include our action.

    Resources:
    Create a Close Case Quick Action - https://help.salesf...

  • Salesforce Solution Management

    In this lesson we discuss Solution Management in Salesforce.

    Resource:
    Solutions Overview - https://help.salesforce.com/articleView?id=sol_def.htm&type=5

  • Enabling Salesforce Knowledge

    Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports.

    Resource:
    Salesforce Knowl...

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