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Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Support Settings

    In this lesson we go over the various Support Settings you can enable or disable in Salesforce.

  • Case Queues

    A queue is used to prioritize, distribute and assign records to a collection of users. Prioritize, distribute, and assign records to teams who share workloads. Access queues from list views. Queue members can jump in to take ownership of any record in a queue. They’re available for cases, contact...

  • Case Auto-Response Rules

    You can set up and configure auto-response rules for cases - not to be confused with workflow rule email alerts. I run through how to set up auto-response rules.

    Differences Between Auto-Response Rules and Workflow Email Alerts -

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