Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Start your free trial Learn More

Already subscribed? Sign in

Business Hours

Salesforce Certified Administrator - Lightning Experience - Part 3 • 3m 5s

Salesforce Business Hours can be set and tie into Entitlements in Salesforce.

Resource:
Set Business Hours - https://help.salesforce.com/articleView?id=customize_supporthours.htm&type=5

Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Case Teams
    06:48
    Case Teams

    Case Teams

    You can create Case Teams to help groups of people work together to solve cases. Before you create case teams, define team roles.

  • Case Closure Configuration
    02:39
    Case Closure Configuration

    Case Closure Configuration

    You can configure the case closure process in Salesforce. In this lesson I run you through case closure configuration.

  • Creating a Close Case Quick Action
    05:08
    Creating a Close Case Quick Action

    Creating a Close Case Quick Action

    In this lesson I show you how to create a Quick Action on the Case object to close a case.

×