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Business Hours

Salesforce Certified Administrator - Lightning Experience - Part 3 • 3m 5s
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Salesforce Business Hours can be set and tie into Entitlements in Salesforce.

Resource:
Set Business Hours - https://help.salesforce.com/articleView?id=customize_supporthours.htm&type=5

Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

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    You can create Case Teams to help groups of people work together to solve cases. Before you create case teams, define team roles.

  • Case Closure Configuration
    02:39
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    You can configure the case closure process in Salesforce. In this lesson I run you through case closure configuration.

  • Creating a Close Case Quick Action
    05:08
    Creating a Close Case Quick Action

    Creating a Close Case Quick Action

    In this lesson I show you how to create a Quick Action on the Case object to close a case in Lightning. We also set up predefined values for our quick action. Once that is done, we edit the Case page layouts to include our action.

    Resources:
    Create a Close Case Quick Action - https://help.salesf...

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