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Assigning the Service Cloud Feature License to Users

Salesforce Certified Administrator - Lightning Experience - Part 3 • 1m 54s

Up Next in Salesforce Certified Administrator - Lightning Experience - Part 3

  • Case Management Overview - Core Case ...

    In this lesson I provide an overview of effective Case Management in Salesforce. I also cover the core features and functions of the Service Cloud.

  • Support Processes

    The third and final process available in Setup is Support Processes. You can create multiple Support Processes inside of Salesforce. These Support Processes can be used to control and vary the Status designations available across different types of Cases. You will first create your Support Proces...

  • Case Record Types

    Before you can create Case Record Types, you will have to have created one or multiple Support Processes to associate them with. Since we previously created those Support Processes, we are now ready to dive into creating Case Record Types. As a matter of best practice, it is always advisable that...

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