In this knowledge area, we address the Activity Management and Collaboration Knowledge Area. This encompasses the various primary components of Activity Management inside of Salesforce; namely Activities, Events and Tasks.
Whenever you see the term Collaboration in relation to Salesforce, that means Chatter, which was created to facilitate collaboration inside of Salesforce. A newer entrant to the Collaboration landscape as well inside of Salesforce is Quip. Although Quip is not currently on the Admin exam at the time of this recording, we’ll still bring some of Quip’s collaboration features into view as well (verify).
In reviewing the Exam Guide, the main points related to the Activity Management and Collaboration Knowledge Area are:
Describe the capabilities of activity management (e.g., manage tasks, events, public calendars, multi-day events.
Describe the features of Chatter (e.g., feed, groups, following, security).