In this lesson, we go through different automation options in Salesforce.
We also look at the Which Automation Tool Do I Use resource.
We then create Record Types on the Contract object to correspond to the Contract Page Layouts and assign the page layouts.
The Record Types we create for the Contract object are:
Call Center Business
Which Automation Tool Do I Use? - https://help.salesforce.com/articleView?id=process_which_tool.htm&type=0