Be sure you have Sales Console User Permission or Service Cloud User Feature License
Interaction Logs are currently only available for Console Applications in Salesforce Classic and not in Lightning Experience.
Resources:
Set Up Interaction Logs for a Console in Salesforce Classic - https://help.salesforce.com/articleView?id=console2_setup_log.htm&type=5
Console Supported Features in Lightning vs Classic - https://help.salesforce.com/articleView?id=console_lex_feature_parity.htm&type=5
In this lesson (which I recorded while enjoying a nice cold that made my voice sound nice and deep, but it really is me) we create a custom console component in the Salesforce Service Console.
In this lesson, we further enhance the Time Tracker application by creating a custom formula field on the Time Entry object to calculate the Hours Worked on each Time Entry. We use the following formula for our Hours Worked field:
(Time_Out__c-Time_In__c)*24
We then create a Validation Rule on ...
In this lesson we track field history on the Time Entry object. We then look at a scenario where we need to track history on more than 20 fields by going to the Account object. We enable field history tracking on the Account object and then specify the 20 fields we wish to track. In the next less...
