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Up Next in NEW - Salesforce Certified Administrator 2021 (Updated June 29, 2021)

  • Lesson 171 - Case Teams

    In this lesson we create a couple of Case Team Roles and then set up a Predefined Case Team. We then go into a case record and assign both a predefined Case Team and an individual User to a case.

    Resource:
    A Guide to Sharing Architecture - https://developer.salesforce.com/docs/atlas.en-us.dat....

  • Lesson 172 - Case Closure Configuration

  • Lesson 173 - Creating a Close Case Qu...

    In this lesson, we create a close case quick action.

    Resource: Create a Close Case Quick Action - https://help.salesforce.com/articleView?id=sf.cases_set_up_lex_close_case.htm&type=5