In this lesson we create a Web-to-Case form. I then embed the form onto my website and create a new case. I find the new case in my org, but discover that it has not been assigned to the queue. This is a Known Issue with Salesforce with no ETA on a fix. We will configure a workaround in the Workflow / Process Automation Knowledge Area.
Known Issues - In Review - https://trailblazer.salesforce.com/issues_view?id=a1p3A000000JWhVQAW
Assignment Rules for Web-To-Case Not Working - https://trailblazers.salesforce.com/answers?id=9063A000000lZumQAE