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Up Next in NEW - Salesforce Certified Administrator 2021 (Updated June 29, 2021)

  • Lesson 165 - Case Auto-Response Rules

    In this lesson, we set up Case Auto-Response Rules.

    Resource:
    Set Up Auto-Response Rules - https://help.salesforce.com/articleView?id=sf.creating_auto-response_rules.htm&type=5

  • Lesson 166 - Case Escalation Rules

    In this lesson, we create case escalation rules.

  • Lesson 167 - Monitor the Case Escalat...

    In this lesson we look at the Case Escalation Rule Queue. It is the way to see pending actions based on case escalation rules.

    Resource: Monitor the Case Escalation Rule Queue - https://help.salesforce.com/articleView?id=sf.rules_viewing_escrules_queue.htm&type=5