In this lesson, we create Support Processes. The Support Processes control which Status picklist options are visible on Cases, by Record Type.
In this lesson we look at the picklists available for editing under our Case Record Types. I also discuss how you will not find Status in this list, as well as why that is.
In this lesson, we edit Case page layouts and adjust page layout assignments.
In this lesson, we add a path to a Case page layout.
