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Lesson 153 - Primary Service Components of Salesforce Applications

NEW - Salesforce Certified Administrator 2021 • 8m 5s

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  • Lesson 154 - Support Settings - Show ...

    In this lesson, we run through the options available under Support Settings. We also select to show the Closed picklist option for the Stage field on cases.

    Resource: Customize Support Settings - https://help.salesforce.com/articleView?id=sf.customize_supportrules.htm&type=5

  • Lesson 155 - Support Processes

    In this lesson, we create Support Processes. The Support Processes control which Status picklist options are visible on Cases, by Record Type.

  • Lesson 156 - Case Record Types and Pi...

    In this lesson we look at the picklists available for editing under our Case Record Types. I also discuss how you will not find Status in this list, as well as why that is.