In this lesson we create a couple of Case Team Roles and then set up a Predefined Case Team. We then go into a case record and assign both a predefined Case Team and an individual User to a case.
Resource:
A Guide to Sharing Architecture - https://developer.salesforce.com/docs/atlas.en-us.dat.meta/dat/dat_components.htm
In this lesson, we create a close case quick action.
Resource: Create a Close Case Quick Action - https://help.salesforce.com/articleView?id=sf.cases_set_up_lex_close_case.htm&type=5
Solutions are supported in only Salesforce Classic.
Resource: Solutions Overview - https://help.salesforce.com/articleView?id=sf.sol_def.htm&type=5
