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Up Next in NEW - Salesforce Certified Administrator 2021 (Updated June 29, 2021)

  • Lesson 169 - Creating a Community and...

    Resource: What's Required to Enable Surveys for My Org? - https://help.salesforce.com/articleView?id=sf.concept_surveys_org_requirements.htm&type=5

    Enable Surveys -
    https://help.salesforce.com/articleView?id=sf.task_enable_surveys.htm&type=5

    Give Guest Users Permission to Respond - ...

  • Lesson 170 - Email to Case

    In this lesson, we set up email-to-case.

  • Lesson 171 - Case Teams

    In this lesson we create a couple of Case Team Roles and then set up a Predefined Case Team. We then go into a case record and assign both a predefined Case Team and an individual User to a case.

    Resource:
    A Guide to Sharing Architecture - https://developer.salesforce.com/docs/atlas.en-us.dat....