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Lesson 151 - Salesforce CRM Content and Content Packs Retirement

NEW - Salesforce Certified Administrator 2021 (Updated June 29, 2021) • 4m 34s

Up Next in NEW - Salesforce Certified Administrator 2021 (Updated June 29, 2021)

  • Lesson 152 - Service and Support Appl...

    We are now entering into our next knowledge area - Service and Support Applications. In this introductory lesson, I prepare you for what lies ahead in this section.

  • Lesson 153 - Primary Service Componen...

    In this lesson we discuss the primary Service components of Salesforce applications.

  • Lesson 154 - Support Settings - Show ...

    In this lesson, we run through the options available under Support Settings. We also select to show the Closed picklist option for the Stage field on cases.

    Resource: Customize Support Settings - https://help.salesforce.com/articleView?id=sf.customize_supportrules.htm&type=5