In this lesson, we discuss the retirement of Content Packs and the functionality of Content Deliveries and Public Links.
Resource:
Content Packs Retirement - https://help.salesforce.com/articleView?id=000351309&language=en_US&mode=1&type=1
We are now entering into our next knowledge area - Service and Support Applications. In this introductory lesson, I prepare you for what lies ahead in this section.
In this lesson we discuss the primary Service components of Salesforce applications.
In this lesson, we run through the options available under Support Settings. We also select to show the Closed picklist option for the Stage field on cases.
Resource: Customize Support Settings - https://help.salesforce.com/articleView?id=sf.customize_supportrules.htm&type=5
