Resource: What's Required to Enable Surveys for My Org? - https://help.salesforce.com/articleView?id=sf.concept_surveys_org_requirements.htm&type=5
Enable Surveys -
https://help.salesforce.com/articleView?id=sf.task_enable_surveys.htm&type=5
Give Guest Users Permission to Respond - https://help.salesforce.com/articleView?id=sf.task_allow_guest_survey_create_permission.htm&type=5
In this lesson, we set up email-to-case.
In this lesson we create a couple of Case Team Roles and then set up a Predefined Case Team. We then go into a case record and assign both a predefined Case Team and an individual User to a case.
Resource:
A Guide to Sharing Architecture - https://developer.salesforce.com/docs/atlas.en-us.dat....
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