In this lesson, we create a close case quick action.
Resource: Create a Close Case Quick Action - https://help.salesforce.com/articleView?id=sf.cases_set_up_lex_close_case.htm&type=5
Solutions are supported in only Salesforce Classic.
Resource: Solutions Overview - https://help.salesforce.com/articleView?id=sf.sol_def.htm&type=5
In this lesson we enable Salesforce Knowledge.
Resources:
Enable Lightning Knowledge - https://help.salesforce.com/articleView?id=sf.knowledge_lightning_enable.htm&type=5
Build Your Knowledge Base in Lightning Experience - https://help.salesforce.com/articleView?err=1&id=sf.knowledge...
In this lesson, we set up Knowledge using a guided flow from the Service Setup Menu.
Resource: Set Up Lightning Knowledge with a Guided Setup Flow - https://help.salesforce.com/articleView?err=1&id=sf.service_setup_knowledge.htm&type=5
