There's a wealth of information to be found on your Company Information page. In this lesson, I show what you need to be concerned with most.
Salesforce's supports enabling custom fiscal years. In this lesson, we look at Standard vs. Custom fiscal years, and the implications of both.
In this lesson, we select the days and hours that our support team is available in our organization. These hours, when associated with escalation rules, determine the times at which cases can escalate.
NOTE: If you enter blank business hours for a day, that means your organization does not opera...
In this lesson, we look at how to set various holidays that affect your operating hours in your business.
