Resource:
Creating a Close Case Quick Action Video - https://learn.mikewheelermedia.com/videos/creating-a-close-case-quick-action
Create a Close Case Quick Action - https://help.salesforce.com/articleView?id=sf.cases_set_up_lex_close_case.htm&type=5
In this lesson, we create a Chatter Group and add users to the Group. We create an Announcement via the Announcement Chatter Publisher action. We also share a post and pin it at the top of the Group page. We round things out by reviewing the Engagement tab and the various group analytics that it ...
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