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Lesson 161 - Parent Case and Case Hierarchy

NEW - Salesforce Certified Administrator 2021 • 3m 20s

Up Next in NEW - Salesforce Certified Administrator 2021

  • Lesson 162 - Case Assignment Rules

    In this lesson we adjust our active Case Assignment Rule in our org.

  • Lesson 163 - Case Queues

    In this lesson we create a Case Queue and then update our Assignment Rule to assign web cases to the queue.

  • Lesson 164 - Web-to-Case

    In this lesson we create a Web-to-Case form. I then embed the form onto my website and create a new case. I find the new case in my org, but discover that it has not been assigned to the queue. This is a Known Issue with Salesforce with no ETA on a fix. We will configure a workaround in the Workf...