In this lesson we look at the Case Escalation Rule Queue. It is the way to see pending actions based on case escalation rules.
Resource: Monitor the Case Escalation Rule Queue - https://help.salesforce.com/articleView?id=sf.rules_viewing_escrules_queue.htm&type=5
Resource: What's Required to Enable Surveys for My Org? - https://help.salesforce.com/articleView?id=sf.concept_surveys_org_requirements.htm&type=5
Enable Surveys -
https://help.salesforce.com/articleView?id=sf.task_enable_surveys.htm&type=5
Give Guest Users Permission to Respond - ...
In this lesson, we set up email-to-case.
