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Lesson 166 - Case Escalation Rules

NEW - Salesforce Certified Administrator 2021 • 6m 54s

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  • Lesson 167 - Monitor the Case Escalat...

    In this lesson we look at the Case Escalation Rule Queue. It is the way to see pending actions based on case escalation rules.

    Resource: Monitor the Case Escalation Rule Queue - https://help.salesforce.com/articleView?id=sf.rules_viewing_escrules_queue.htm&type=5

  • Lesson 168 - Enabling Surveys

  • Lesson 169 - Creating a Community and...

    Resource: What's Required to Enable Surveys for My Org? - https://help.salesforce.com/articleView?id=sf.concept_surveys_org_requirements.htm&type=5

    Enable Surveys -
    https://help.salesforce.com/articleView?id=sf.task_enable_surveys.htm&type=5

    Give Guest Users Permission to Respond - ...