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Lesson 172 - Case Closure Configuration

NEW - Salesforce Certified Administrator 2021 (Updated June 29, 2021) • 5m 45s

Up Next in NEW - Salesforce Certified Administrator 2021 (Updated June 29, 2021)

  • Lesson 173 - Creating a Close Case Qu...

    In this lesson, we create a close case quick action.

    Resource: Create a Close Case Quick Action - https://help.salesforce.com/articleView?id=sf.cases_set_up_lex_close_case.htm&type=5

  • Lesson 174 - Salesforce Solution Mana...

    Solutions are supported in only Salesforce Classic.

    Resource: Solutions Overview - https://help.salesforce.com/articleView?id=sf.sol_def.htm&type=5

  • Lesson 175 - Enabling Salesforce Know...

    In this lesson we enable Salesforce Knowledge.

    Resources:
    Enable Lightning Knowledge - https://help.salesforce.com/articleView?id=sf.knowledge_lightning_enable.htm&type=5

    Build Your Knowledge Base in Lightning Experience - https://help.salesforce.com/articleView?err=1&id=sf.knowledge...