In this lesson we adjust our active Case Assignment Rule in our org.
In this lesson we create a Case Queue and then update our Assignment Rule to assign web cases to the queue.
In this lesson we create a Web-to-Case form. I then embed the form onto my website and create a new case. I find the new case in my org, but discover that it has not been assigned to the queue. This is a Known Issue with Salesforce with no ETA on a fix. We will configure a workaround in the Workf...
In this lesson, we set up Case Auto-Response Rules.
Resource:
Set Up Auto-Response Rules - https://help.salesforce.com/articleView?id=sf.creating_auto-response_rules.htm&type=5
