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Up Next in NEW - Salesforce Certified Administrator 2021 (Updated June 29, 2021)

  • Lesson 163 - Case Queues

    In this lesson we create a Case Queue and then update our Assignment Rule to assign web cases to the queue.

  • Lesson 164 - Web-to-Case

    In this lesson we create a Web-to-Case form. I then embed the form onto my website and create a new case. I find the new case in my org, but discover that it has not been assigned to the queue. This is a Known Issue with Salesforce with no ETA on a fix. We will configure a workaround in the Workf...

  • Lesson 165 - Case Auto-Response Rules

    In this lesson, we set up Case Auto-Response Rules.

    Resource:
    Set Up Auto-Response Rules - https://help.salesforce.com/articleView?id=sf.creating_auto-response_rules.htm&type=5