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Lesson 158 - Adding a Path to Cases

NEW - Salesforce Certified Administrator 2021 (Updated June 29, 2021) • 9m 21s

In this lesson, we add a path to a Case page layout.

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Lesson 159 - Service Console Customiz...

Lesson 159 - Service Console Customiz...

In this lesson, we customize the Service Console.
02:35

Lesson 160 - Service Setup Menu

Lesson 160 - Service Setup Menu

In this lesson, we get familiar with the Service Setup menu.
03:20

Lesson 161 - Parent Case and Case Hie...

Lesson 161 - Parent Case and Case Hie...

In this lesson, we associate a parent case to a case, thus creating a case hierarchy.

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