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Mike Wheeler has taught over 135,000 students how to use the Salesforce platform and pass a multitude of Salesforce Certification Exams.
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We have now made it to the first Knowledge Area from the Exam Guide - Configuration and Setup. You will often hear an Organization referred to as an Org in the Salesforce eco-system. This introductory lesson prepares you for what lies ahead in setting up your own org.
Lesson 15 - Setting an Organization's Business Hours
In this lesson, we select the days and hours that our support team is available in our organization. These hours, when associated with escalation rules, determine the times at which cases can escalate.
NOTE: If you enter blank business hours for a day, that means your organization does not opera...
Lesson 18 - Activating Multiple Currencies in Your Organization
In this lesson, we enable multiple currencies in our org.
Considerations for Enabling Multiple Currencies - https://help.salesforce.com/articleView?id=admin_enable_multicurrency_implications.htm&type=5