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Up Next in The Complete Salesforce Classic Administrator Certification Course

  • Case Management

    Case Management is a core tenant of the Service Cloud. This lecture introduces you to the Service Console as well as the process for managing and administering cases on the platform.

  • Solution Management

    A solution is a detailed description of a customer issue and the resolution of that issue. Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions.

    Resource:
    Solution Management Implementation Guide - https://resources.docs.sales...

  • Activity Management and Collaboration...

    The next Knowledge Area from the Exam Guide - Activity Management and Collaboration is introduced in this introductory lesson.