This lecture covers the integration and sync options between Microsoft Outlook and Salesforce. We cover how to view and resolve conflicts between the two systems, setting sync direction(s) and the relationship with Contacts, Tasks and Events between the two systems.
NOTE: As of the Summer 2016 release of Salesforce, this feature has been renamed Lightning for Outlook (formerly, it was called Salesforce for Outlook).
Resources:
Getting Microsoft Outlook and Salesforce in Sync - http://resources.docs.salesforce.com/200/13/en-us/sfdc/pdf/sfo_getting_started_guide.pdf
Salesforce for Outlook Known Issues - https://success.salesforce.com/issues_index?tag=Outlook
Help Article Featured at the End of this Lecture - Desktop Based Salesforce For Outlook - https://help.salesforce.com/articleView?id=outlookcrm_sfo_about.htm&language=en_us&r=https%3A%2F%2Fwww.udemy.com%2Fcourse%2Fsalesforce-administrator%2Flearn%2Flecture%2F6021046&type=5
The final Knowledge Area of the Exam Guide is AppExchange, which is Salesforce's own App Store. In this introductory lesson, I prepare you for what concepts we'll be covering related to AppExchange.
The AppExchange is the App Store for Salesforce. It is here that you can find free and paid applications to further extend the Salesforce platform. This lecture discusses the various features and functions of the AppExchange, along with how it relates to the Admin Exam.
Resources:
Easy Describer...
This lecture covers signing up for an account on Webassessor.com and scheduling your exam. We cover on-site versus remote test taking scenarios. This lecture also includes footage of the actual setting of the webcam for a remote test taking scenario.
