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Campaign Influence on Opportunities and the Campaign ROI Analysis Report

The Complete Salesforce Classic Administrator Certification Course • 17m

Up Next in The Complete Salesforce Classic Administrator Certification Course

  • Service and Support Applications

    We are now ready to cover Service and Support Applications - the next Knowledge Area in the Exam Guide. Effective Case Management is key to success for Service and Support Applications.

  • Case Management

    Case Management is a core tenant of the Service Cloud. This lecture introduces you to the Service Console as well as the process for managing and administering cases on the platform.

  • Solution Management

    A solution is a detailed description of a customer issue and the resolution of that issue. Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions.

    Resource:
    Solution Management Implementation Guide - https://resources.docs.sales...

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